Refund policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at returns@joinhealthclub.com to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Health Club BV
Attn: Returns
RMA #
De Steenbok 26
's-Hertogenbosch, 5215 ME
Netherlands
Attn: Returns
RMA #
De Steenbok 26
's-Hertogenbosch, 5215 ME
Netherlands
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, 6.95 will be deducted from your return to cover shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note:
- A 2.95 restocking fee will be charged for all returns.
- Exceptions to the Right of Withdrawal In accordance with Article 16 of the EU Consumer Rights Directive, certain goods are not eligible for return: Perishable products or products with a limited shelf life. This includes food supplements and nutrition products that may deteriorate if not stored according to the instructions provided. Products returned within 90 days of their expiry date cannot be accepted for reasons of quality and consumer safety. Products that have been opened, unsealed, or improperly stored are not eligible for return or refund. Health Club BV reserves the right to refuse returns that do not meet these conditions, except where goods are faulty, damaged, or incorrectly supplied.
- If the outer packaging (e.g., box, pouch, or seal) has been opened, the product may be returned to us at the cost of the purchaser, but for health and safety reasons we are unable to provide a refund. Only products that are unopened, sealed, and in resalable condition are eligible for a refund within the 14-day withdrawal period, unless the product is faulty, damaged, or incorrectly supplied. In cases where the outer packaging has been opened, we may, at our sole discretion and based on an individual review of the returned packaging, offer a store credit instead of a refund.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: