Terugbetalingsbeleid
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@joinhealthclub.com
RETURN PROCESS
To return an item, please email customer service at support@joinhealthclub.com to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Health Club BV
Attn: Returns
RMA # (insert # here)
De Steenbok 26
's-Hertogenbosch, 5215 ME
Netherlands
Attn: Returns
RMA # (insert # here)
De Steenbok 26
's-Hertogenbosch, 5215 ME
Netherlands
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Only products that are unopened, sealed, and in resalable condition are eligible for a refund within the 14-day withdrawal period, unless the product is faulty, damaged, or incorrectly supplied. In cases where the outer packaging has been opened, we may, at our sole discretion and based on an individual review of the returned packaging, offer a store credit instead of a refund.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: