Shipping policy

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: 

https://joinhealthclub.com/policies/terms-of-service

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

We offer various shipping options. A third-party supplier manages our shipping and is responsible for shipping your products. These can include, but not limited to:

  • FedEx
  • DPD
  • DHL
  • Post NL
  • UPS

The shipping suppliers are responsible for delivering your items to the address you provide at checkout. 

If you do not receive your package, please check first with the shipping supplier responsible as notified in your shipment notification and tracking communication you received via email or preferred contact method. 

If the shipment is not delivered or collected from the designated pick-up point, it will be returned and we will process a refund, minus any applicable re-stocking fees. 

Shipping Delivery Times

All times and dates given for delivery of the products are given in good faith but are estimates only.

Standard Shipping Method:

  • In the Netherlands: If an order is placed before 22:00 (10:00pm) on weekdays, it will be delivered next day unless otherwise noted (public holidays, busy holiday seasons can mean that shipment delays occur). 
  • Within the EU: Standard 1 - 3 Business Days
  • UK: Standard 2-5 Business Days
  • USA & International: 5-7 Business Days 

Shipping Fees

We also offer shipping at the following rates:

Shipping Fees: 

  • Netherlands: 4.95 EUR
  • Germany + Belgium: 5.95 EUR
  • Rest of Europe and UK: 6.95 EUR
  • USA: 14.95 EUR

Free Shipping

We only offer free standard shipping on orders within the EU and UK when the following conditions are met:

  • Orders totaling above 50 EUR
  • First order of all subscription orders

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 15 days after the day we accept your order. For more information please refer to our Terms.

HOW IS MY SUBSCRIPTION FULFILLED?

If you are buying a subscription then we will deliver on: At the frequency determined by the subscriber, starting on the date of the first purchase transaction.

Changes, pauses and cancellations can be made up to 3 business days in advance of subscription order processing.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Standard shipping is not valid on international orders.

For information about customs process, please email support@joinhealthclub.com 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://joinhealthclub.com/policies/refund-policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: support@joinhealthclub.com